Refund policy

Diamondina Ruff Hair Collection Refund & Return Policy

Due to the nature of our products and for hygiene reasons, all sales are final.

Returns

We do not accept returns on hair extensions that have been opened, worn, installed, altered, brushed, washed, colored, or otherwise tampered with.

To be eligible for a return request, the product must:

Be unused and in its original condition

Remain in its original packaging

Have all security ties, tags, and packaging intact

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Photos of the product

Photos of the packaging

We will review the issue and provide a replacement if approved.

Cancellations

Orders may be canceled within 10 hours of purchase. Once processing has begun, orders cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Exchanges

Exchanges are only available for products received damaged or incorrect.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

support@diamondinaruffhaircollection.com